Help Desk
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Got Questions?

Have you checked the FAQ page?

Database vendor contact information

research assistantEmail the Help Desk at

Call the Help Desk:
Toll-free (877) 277-0250

Capital District (518) 486-6012

The New York State Library staffs the NOVELNY Help Desk Monday through Friday. Staff answer questions regarding access, searching techniques, and troubleshooting.

Share your comments with us or give us feedback

Report Problem with a Database

In order to better serve NOVELNY customers, the NOVELNY vendors (Gale and Britannica) now support libraries by directly answering questions related to their products.

The following types of questions can be answered by the NOVELNY Help Desk:

  • Registration
  • General how-to´s
  • Questions about the NOVELNY program and databases

The following types of questions should be directed to the individual vendors:

  • Updates in contact information (contact person, e-mail address, phone number, etc.)
  • IP updates
  • Requests for URLs, usernames and passwords
  • Statistics
  • Remote access


For geolinks for all of the NOVELNY databases, please see the Gale support portal at and click on Direct Database URLs

Vendor contact information:

Britannica Digital Learning: or 1-800-621-3900


Revised December 7, 2017